Racquet AI — Support

Contact Us

Have a question, bug report, or feedback? We'd love to hear from you.

Yashwardhan@aristar-labs.ai

We usually respond within 1–2 business days.

Frequently Asked Questions

What does Racquet AI do?

Racquet AI analyzes short videos of your table tennis rallies using computer vision. It counts your forehand and backhand strokes, shows your time distribution across strokes, and recommends training videos to help you improve.

How do I record a good video for analysis?

For best results:

• Place the camera at the end of the table, facing down the length of the table
• Make sure you are standing on the right side of the frame — the AI analyzes the right-side player only
• Record in good lighting
• Keep the camera steady (use a tripod or phone stand if possible)
• Record a rally of at least 10–20 seconds for meaningful results

How long does it take to analyze a video?

Most videos are processed in 1–3 minutes after upload. You can leave the app and come back — results are saved in your history.

My video was rejected as "not a table tennis video"

The app uses an AI validation step to make sure uploads are actual table tennis footage. If your legitimate video is being rejected, please try recording a clearer video showing the table and players. If the issue persists, email us with the video file.

Can I see my past analyses?

Yes. Tap View past analysis on the home screen to see all your previous uploads and results.

How do I delete my account?

Open the app, tap the menu icon in the top-right of the home screen, and select Delete account. This will permanently delete:

• Your account and login credentials
• All your uploaded videos
• All your analysis history and results

This action cannot be undone.

Is my data private?

Your videos are stored securely and are only accessible to you. They're used to generate your analysis and to help improve the AI model. We never share your videos with third parties. See our Privacy Policy for full details.

Which devices are supported?

Racquet AI works on:

• iPhone running iOS 14 or later
• iPad running iPadOS 14 or later
• Android phones and tablets running Android 8.0 or later

Is the app free?

Racquet AI is free to start. The free tier gives you 3 video analyses per day, videos up to 1 minute long, and your last 3 analyses in history, and is supported by ads.

Racquet AI Pro is an optional subscription at ₹200 per month (auto-renewing) that removes all three limits — unlimited analyses, full-length videos, complete history — and removes ads. You can subscribe from inside the app; billing, cancellation and refunds are handled by Google Play or the App Store under their standard subscription terms.

I found a bug or have a feature request

We'd love to hear from you. Please email Yashwardhan@aristar-labs.ai with:

• A description of the issue or feature
• Your device model and OS version
• Screenshots if applicable